After-sales service is not only in order to make our customers' products to keep the best performance.It also can let customers at ease and trust, and will be more time to solve other problems.Our value comes from our commitment, experience and many years of professional knowledge, as well as the confidence and trust of customers.
As the customer of Struers, you expect to buy high quality equipment and to gain a quick service and support anytime and anywhere.Contact global employs more than 70 experienced and qualified field service engineer, you will get Struers offices and distributors in more than 60 countries around the world to provide the corresponding services and support.
You may rest assured that visit your site service engineers at Struers headquarters received regular professional training on the old equipment and the latest equipment.This means that they are familiar with your equipment, equipment which spare parts need to quickly and efficiently.
You can also request Struers field service engineer calibration hardness tester.If needed, you can ask others recognized the calibration according to document the standard ISO 17025.
If your device into the plans for the service, if problems arise by phone, email or visit our web page information page cannot solve, under normal circumstances you may rest assured Struers field service personnel will reach you within 2 working days;If the device into the protection or execution plan, even can enjoy the corresponding service without additional cost.For preventive plan, will add emergency call charges.If you have problems, but no Struers equipment service plan, we will send a field service engineer as soon as possible.In this case, we will charge you travel, artificial cost, accommodation and other necessary spare parts and materials.
Struers service personnel all of the equipment conform to the origin of new equipment maintenance or repair of the same specification.Service engineer所用的所有维修工具、维修车间和检测设备都是 Struers 规定的并经 Struers 认可。我们的设备以经久耐用和使用寿命长而著称。我们致力于设备停产后提供至少 10 年的备件和服务。
Whenever you need to consult or visit, all can call nearby Struers office telephone contact Struers service engineer.If Struers equipment purchased from dealer, please contact them for qualified to help and support.
Struers support commitments apply to all Struers customers.You can visit our global support network and application expertise, to help you improve efficiency, predictability, and uptime.
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